32Red online casino is fined £2m for failing to protect a problem gambler


Posted on the 21st of June 2018

32Red online casino is fined £2m for failing to protect a problem gambler

The United Kingdom Gambling Commission recently fined the operator of 32Red online casino £2m for allowing a gambler to deposit £758,000 between November 2014 and April 2017 with no money laundering or social responsibility checks. Furthermore, the commission said that 32Red should’ve intervened when the player complained that they had spent too much, displayed frustration and were trying to chase their losses.

“Instead of checking on the welfare of a customer displaying problem gambling behavior, 32Red encouraged the customer to gamble more. This is the exact opposite of what they are supposed to be doing. Operators must take action when they spot signs of problem gambling and should be carefully reviewing all the customers they are having a high level of contact with.” said Richard Watson, the commission’s executive director.

The Kindred Group which owns and operates 32Red has accepted the fine and issued the following statement; “Kindred is working hard across all teams and brands to consolidate and improve business processes, making use of best practices from all areas of the business. As a company putting sustainability at the very core of its business strategy, Kindred remains committed to ensuring customers can enjoy gambling in a safe and secure environment.”

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